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1. Introduction

Singular Yacht Charter thanks you for your trust and preference. We are a brand of Sea Madeira, Lda., a company based in Madeira Island, Portugal, dedicated to tourism and nautical activities, passenger transport, and equipment rental. Please read this Privacy Policy carefully and confirm your acceptance in order to use our services.

2. Data Collected

Data Storage Location
As a company based in Madeira Island, we operate web servers located in Portugal. Our hosting provider, WebHS, complies with the EU/US “Privacy Shield” agreement, ensuring that your data is stored securely and in accordance with the GDPR. For more information, please consult the Privacy Policy of WebSP – Comércio e prestação de serviços informáticos, Lda, owner of the WebHS brand in Portugal.
 
Registration Data
If you register on our website, we store your username, email address, and any other personal information you add to your profile. You can view, edit, or delete your personal data at any time (except for your username). Website administrators also have access to this information.
 
Purchase Data
To receive customer support, you need to enter one or more purchase codes in Singular Yacht Charter. These codes are stored together with the support expiry date and your user data. This information is essential to allow access to customer support and other services.
 
Support Data
If you are registered on our website and have a valid support account, you can submit assistance requests. Only the data you explicitly provide is collected, and your consent is requested each time you submit a new request.
 
Contact Form Data
When you send a message through the website, we collect the data from the form, your IP address, and the type of browser used, for fraud detection and security purposes.

3. Data Retention Period

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or for the period required by legal obligations. After this period, the data will be securely deleted.

4. Data Subject Rights

In accordance with the GDPR, you have the right to:

  • Access your personal data;
  • Request the correction of incorrect or outdated data;
  • Request the deletion of your data (“right to be forgotten”);
  • Request the restriction of processing of your data;
  • Object to the processing of your data;
  • Request data portability to another entity.

To exercise any of these rights, please contact us at info@singularyachtcharter.com. We are committed to responding to all requests within a maximum of 30 days.

5. Data Sharing with Third Parties

Your personal data will not be shared with third parties, except when necessary to comply with legal obligations or to provide our services (for example, hosting providers). Whenever this occurs, we ensure that third parties comply with applicable data protection standards.

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include encryption, firewalls, access controls, and internal training policies.

7. Cookies and Similar Technologies

Our website uses cookies to improve user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Privacy Policy Updates

We reserve the right to update this policy at any time. Whenever significant changes are made, we will notify users through the website or by email.

9. Contact and Data Protection Officer

For any questions regarding privacy or the processing of your personal data, please contact us at info@singularyachtcharter.com.

10. Right to File a Complaint

If you believe that your data is not being processed in accordance with applicable legislation, you have the right to file a complaint with the National Data Protection Commission (CNPD).